Figuring out ways to remain profitable while serving patients is a big question for administrators at urgent care clinics. The good news is having a solid urgent care revenue cycle management system in place helps tremendously.
Even when business seems to ebb more than flow, optimizing revenue and remaining profitable are attainable goals. Here are three key ways for you to make this happen.
1. Start with RCM Improvements
An important key to staying profitable is with effective revenue cycle management. Ensuring that staff, particularly front desk personnel, receives appropriate training helps with managing your revenue cycle.
Begin by making sure the right person holds these positions. They should know how to verify active insurance coverage. Real-time verification allows the person to know a patient’s payment percentage. Collecting it upfront reduces efforts during the billing process.
2. Make Efforts to Engage Patients
Urgent care services answered the need for on-demand healthcare services when patients either did not want to – or could not – wait several days for an appointment with their primary physician. This low-cost option became a valuable alternative to the emergency room.
With this in mind, it is important they receive the best experience possible. Giving patients a memorable and positive first impression ensures they will revisit your clinic when they need urgent care again.
Online check-in is a great way to engage patients. You get to take care of their illness while building relationships and loyalty, which translates into higher revenue over time.
3. Use Technology to Your Advantage
Technology is a vital part of the healthcare system. Using it to your advantage can help to decrease waste and increase accuracy. For example, you can send a text-based survey to patients after their visit. This way, you can get an immediate assessment of how satisfied they were with the care they received.
With an effective urgent care revenue cycle management system, you can run an efficient business while keeping patients well and restoring them to full health.
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